Management Support Services Certificate

Through a variety of writing projects requiring competence in clear, correct, and effective English, students will use inferential and critical skills in the process of composing documented essays. Extensive reading materials serve as structural models and as the bases for discussion and for the writing of essays involving response, analysis, and synthesis.

Through a variety of writing projects requiring competence in clear, correct, and effective English, students will use inferential and critical skills in the process of composing argument synthesis essays. Students will engage in formal written argumentation based on extensive reading and analysis of complex texts. Through the research process, students will locate, analyze, and synthesize scholarly sources to advance their own informed positions on relevant issues in the composition of a formal research paper.

The planning, supervision, control and performance of activities involved in the production of goods and services. The problems of human relations and labor-management and the functions of human resources, marketing, purchasing, production and finance are explored from the standpoint of effectively carrying on business that relates positively to the society of which it is a part.

The course focuses on oral and written communication theory and practice appropriate for a variety of business situations. Students generate and examine routine and special business correspondence, strategic electronic communication, and informational and analytical business reports; conduct business research; refine team-oriented skills; and design/deliver oral presentations. The following concepts are emphasized: the nature of audience; business communication forms/formats; tone, style and diction; purpose; clarity and complexity; and other relevant rhetorical issues. This course is cross-listed in the English and Business departments. Students may not earn credit for both BUS 240 and ENG 240.

Theories, techniques and insights from the behavioral sciences of the major areas of management including planning, organizing, directing, controlling and administration. Concepts relating to all levels of management are studied.

An analysis of the principles of organization for effective human resources management. Selection of personnel, delegation of responsibilities, the psychology of motivating and directing people, dealing with unions and other organized groups and training and maintaining morale.

A survey course that evaluates union growth and structure. A study of the nature of the labor market, collective bargaining, labor legislation, wages, employment and productivity. An analysis of policies and techniques of employers, wage earners and government in trying to find solutions to the labor problems in American society.