Apply Now Request Information Schedule a Visit

Front Desk and Guest Service Gold

Course Code:
HOS 111
Course Group(s):
Degree Applicable
Course Description:

Front Desk Representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes that these employees are skilled at the many tasks they must perform and that they always provide an outstanding experience for guests. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 16 key tasks correctly.

Credit:
1 - 1
Menu
Degrees & Certificates
A-Z By Category By Department By Area of Interest
Course Descriptions
By Course Code (A-Z) By Department
Profile of Paul Smith's College
Mission, Vision & Values Accreditation College Communication Policy Faculty and Students Graduation Rate Graduate Employment and Further Education Rates Articulation/Transfer Agreements
Admission to Paul Smith's College
Application Process Transfer Students International Students University of Cambridge Exams International Baccalaureate Courses and Diploma Translation and Evaluation for International Transcript Non-Discrimination Policy Visiting the Paul Smith’s College Campus Orientation and Placement Testing
Academic Policies and Procedures
Academic Advising Academic Integrity Policy Attendance Auditing Behavioral Standards Certification of Enrollment Classification of Students Commencement Participation Complaints Dean’s List/Adirondack Scholar’s List Degree Completion Drop/Adds Dual Degree Guidelines Enrollment Status Externship Verification Process Family Educational Rights and Privacy Act (FERPA) Final Assessment Policy Grade Change Procedure Grading System Graduation Guarantee Graduation Requirements Independent Study Institutional Credits Minor Guidelines Mobile Computing Requirement Overloads Program Changes Re-Admission Registration Rescheduled Classes Standards of Academic Standing Student Bereavement & Emergency Leave Policy Transcripts Transfer Credit Policy Transitional Program Veterans Withdrawal
Academic Program Information
Integrated General Education
Educational Resources
Academic Success Center Career Services Center for Accommodative Services (CAS) The Higher Education Opportunity Program (HEOP) TRiO - Student Support Services
Expenses and Refund Policy
Tuition and Fees Expense Explanatory Notes External Study Programs Other Charges Payment of Expenses Payment Plan Payment Deadlines Refund Policy Financial Obligations and Collection
Financial Aid: Financing Your College Education
Financial Aid Application Procedures & Priority Deadline Date Student Eligibility for Federal Student Aid Programs Verification Federal Grants and Loans New York State Grants Paul Smith’s College Grants and Scholarships Satisfactory Academic Progress (SAP) Policy Total Withdrawal and Non-Attendance Policies VA Educational Benefits Consumer Information
Graduate Student Supplement
Academic Standing Campus Computing Credit from Previous Enrollment at PSC Credits from Other Institutions Demonstration of Online Attendance and Administrative Withdrawals Enrollment Status Financial Aid Grading System Graduation Requirements Registration Procedures Transcripts Tuition and Fees Undergraduates Taking Graduate Courses
Instructional and Administrative Facilities
Facilities Building Forestry Club Cabin J.R. Freer Science Hall- Renovated in 1998 and 2004/2005, 2017 Phelps Smith Administration Building- Renovated 2000 Howell G. Pickett Hall- Renovated 2007 Sporck Admissions Center Cantwell Hall- Renovated in 1998, 2003, 2005, 2012 Countess Alicia Spaulding Paolozzi Environmental Science and Education Center Joan Weill Student Center- Constructed 2005 Joan Weill Adirondack Library Saunders Sports Complex- Renovated in 2007, 2008, 2009 Buxton Gymnasium- Renovated 2010
Student Affairs & Campus Life
Community Guide Student Activities Student Health Services Intercollegiate and Intramural Sports Student Development Center Residence Hall Living The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act
Personnel Directory
Office Directory Board of Trustees Administrative Staff Faculty Emeriti Faculty Adirondack Watershed Institute Visitor Interpretive Center (VIC)
Notes
A Note to Prospective Students Possible Changes in Catalog Material Clery Act Statement Equal Opportunity Policy & Non-discrimination Statement Publishing