Network Administration Certificate

This course emphasizes problem solving with programming using the Python programming language and problem solving with applications using Microsoft Excel.  In addition to problem solving skills the course presents current technologies and their impacts on society.  The course is designed for students who already possess familiarity with computer applications.  It is recommended for students planning to transfer to an upper division college that has a computer programming requirement in its computer literacy course.

This course will teach students the role of microcomputer operating systems and how the operating systems interact with the computer. The course covers the structure and function of hardware including input/output devices, memory, central processing unit, storage devices, communications devices and buses. The commonly used microcomputer operating systems Windows and DOS will be discussed and emphasized with hands-on exercises covering topics including: disk maintenance, directory and file management, batch files, interaction of graphical user interface and utilities. Configuration and optimization of standard hardware and system software will also be discussed. Upon successful completion of this course, the student will be prepared to take the associated A+ test.

Introduces the student to the field of information security. The managerial, legal, ethical and technical aspects of information security are covered. Students will learn about the need for information security, planning for security and risk management. The function of firewalls, virtual private networks, intrusion detection systems, cryptography and access control mechanisms will be discussed. Physical security and the role of personnel in properly executing security standards and controls are also covered.

This course covers essential customer service skills needed by a computer help desk attendant in a hands-on setting. The roles, processes and events in the field of customer service are practiced. An overview of customer service is included, as well as specific skills including telephone, writing and conflict resolution.

This course will provide students with a thorough understanding of the basic concepts of data communications, networking and connectivity.  The course covers a broad range of computer networking technologies and topologies (devices, media, network, operating systems, protocols, WAN and troubleshooting and support) providing students with a solid networking background.  Students use a network simulation tool to create virtual networks that imitate today's modern computer networks.

Provides students with the knowledge and skills necessary to perform day-to-day administration in a Windows-based network. Topics include creating and administering user and group accounts and policies, profiles and synchronization, managing resources, auditing, setting up and maintaining the printing environment, internet connection firewall, remote desktop protocol, remote installation, security zones, and wireless and mobile computing. Hands-on exercises will enable the student to implement the tasks necessary to become a Windows administrator in a Microsoft Active Directory environment. Upon successful completion of this course the student will be prepared to take the associated Microsoft certification test.

Provides a foundation for systems administration of servers in a Windows Server-based network. Topics include the network architecture, server installation and configuration, physical and logical storage devices, active directory and domain management of users, groups, and computer accounts, resource security, remote administration systems monitoring and performance, network printing, Internet web services and disaster recovery implementation. Hands-on exercises are provided to allow the student to perform the above-mentioned tasks. Successful completion of this course will prepare the student to take the associated certification test.

Through a variety of writing projects requiring competence in clear, correct, and effective English, students use inferential and critical skills in the process of composing documented essays. Extensive reading materials serve as structural models and as the bases for discussion and for the writing of essays involving response, analysis, and synthesis.