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Help Desk Customer Service

Course Code:
CSC-126
Course Description:

This course covers essential customer service skills needed by a computer help desk attendant in a hands-on setting. The roles, processes and events in the field of customer service are practiced. An overview of customer service is included, as well as specific skills including telephone, writing and conflict resolution.

Credit:
3
Instruction methods:
lab, Lecture: 3 Hours
Prerequisites:
Degrees & Certificates
Course Descriptions