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ADVANCED HOTEL OPERATIONS

Course Code:
HRIM 417
Course Group(s):
HM ELECTIVES & CONCENTRATION COURSES
Active Term:
Spring Term
/ All Years
Course Description:
As the greatest revenue-producing department in the hotel, the front office relies on successful management strategies and accurate information for daily decision making. HRIM 417 students will focus on yield management techniques, hospitality industry operating ratios, occupancy forecasts, and key budget variables. Management decision-making cases/experiences in the areas of room inventory, staffing, guest satisfaction, and rate and occupancy mix are analyzed. Reporting functions and property management systems are examined and presented as crucial tools for operations management at the property and regional levels.
Credit:
3
Instruction methods:
Lecture
Total hours: 45
Prerequisites:

HRIM-201

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