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This certificate prepares students for a variety of entry level healthcare navigation employment opportunities. The nature of the work of a navigator will vary based on the organization and/or specialty area in which they are employed. Navigators work to raise awareness of and assist clients and others about access to and use of healthcare resources.
Graduates will be able to:
Depending upon a student's placement or for transfer purposes, this program may have pre-requisite(s). See a pathway coordinator or student development specialist for advisement.
This course introduces students to the role and responsibilities of the Community Healthcare Navigator (CHN). It addresses workplace protocols, strategies for dealing with community agencies and clients, the healthcare delivery system, and legal and ethical issues related to the field. Healthy living, along with chronic diseases and their consequences are presented.
DE 020
Periodically
This course provides the content and skills in communication to assist the Community Healthcare Navigator in effectively interacting with a variety of clients, their families, and a range of
healthcare providers. Included in the skill set are verbal/nonverbal communication, listening, networking, building trust and working in teams. These skills are grounded within the context of the community’s culture and the cultural implications that can affect client healthcare.
HN101, HN 120
Fall, Spring
This course provides students with the opportunity to work with agencies and learn the process of integrating classroom knowledge, skills, and techniques with real navigation practices. Forty-five hours in the field are required. In addition, students meet one hour a week with the instructor to reflect on and share their experiences.
HN 101, HN 11
Offered periodically
This course builds on the introductory course through further exploration and clarification of the roles and ethical responsibilities of the navigator. It focuses on the navigator’s role as advocate in assisting clients with navigating the healthcare system and insurance reimbursement. It emphasizes the importance of wellness and the how the navigator can assist clients in living healthy life.
HN 101, HN 115, HN 120
HN 218, HN 220
Periodically
This course focuses on the importance and ability of the Navigator to gather, document, and report on client visits and other activities. Emphasis is on appropriate, accurate, and clear documentation with consideration of legal and agency requirements.
HN 101, HN 115,
and
HN 120
HN 20, HN 220
Offered periodically
This course continues the objectives of CWN Externship I with the addition of writing a resume and practicing job interviewing techniques.
HN 101 - Introduction to Community Healthcare Navigation
HN 115 - Communication Skills and Cultural Competence
HN 120 - Community Healthcare Navigation Internship I
CIS 218 - Technical Communications
HN 201 - Advanced Community Healthcare Navigation
Offered periodically
