Computer Information Technology - Technical Support

This course introduces students to a current Linux operating system distribution. Topics include customization, managing user accounts, using operating system utilities, managing files, multitasking, installing and running applications, installing device drivers and new hardware, setting up a network, installing Linux, security, and performing basic system maintenance and troubleshooting.

- General Education Course

This course provides IT students with an introduction to information technology fundamentals encompassing both hardware and software. An emphasis is placed on the system unit components, peripheral devices, and systems and applications software. Topics include: CPU, RAM, machine cycle, data representations, number systems, operating system characteristics, utility programs, language translators, communication devices, media, and networks. Students learn how to: effectively search the Internet for information, use Microsoft Windows, and use Microsoft productivity software (Word, Excel, and PowerPoint).

This course introduces the students to the core of programming basics. Topics include data types, control structures, algorithm development, and program design with functions via the Python programming language. It discusses the fundamental principles of Object-Oriented Programming, as well as in-depth data and information-processing techniques. Students will analyze, design, and solve problems. They will explore real-world software development challenges and create practical and contemporary applications.

This course focuses on the stages of the writing process and includes a formal research paper. A variety of writing and reading assignments are designed to develop analytical and critical-thinking skills.

- General Education Course

This course covers the study and application of the concept of sets, relations, functions, and the real number system. Topics include polynomials, rational expressions, and radicals. Emphasis is placed on solving polynomial and rational equations as well as linear systems, and graphing linear, quadratic, exponential, logarithmic, and rational functions.

- General Education Course

This course trains students in a current version of the Windows-based Microsoft Office suite of tools. Students will learn to apply Microsoft Excel, Access, PowerPoint and Word to business problems. Students will use Excel to format, chart, and manipulate data, including data analysis using formulas, built-in functions, tables, and PivotTables. In Access, students will be taught what a database is, create and modify tables, query and filter data, and create basic reports and forms. Students will develop and design effective presentations using PowerPoint, including using slide masters and infographics, and use Word features including formatting multiple-page documents, tables and mail merge.

- General Education Course

This course introduces the C++ programming language. Emphasis is placed on the logical analysis of a well-structured program in the language, which is capable of handling low-level language features. The run-time libraries, program correctness, portability, and maintainability are thoroughly discussed. Systems and application programs are constructed during open lab hours.

Cross listed as GD 170.

This course provides a hands-on experience for students interested in learning how to develop websites. Students gain an understanding of terminology, web design, and web operation functions, and they explore a variety of methods available for building a website. Both HTML5 and CSS3 will be introduced. Students use a high-level, web-authoring tool to build web pages for a website that can utilize a database and is published onto a network server.

This course provides students with the background necessary to master vendor-independent networking concepts. It introduces the conceptual building blocks that form modern-day networks, such as protocols, topologies, hardware, and network operating systems. It also provides a foundation in current networking technologies for local area networks (LANs), wide area networks (WANs), wireless transmission, and security. Successful completion of this course prepares students to take the CompTIA (Computing Technology Industry Association’s) Network+ certification exam and Microsoft Technology Associate (MTA) exam.

This course develops student prose by utilizing the writing process (drafting, revising and editing). Students are required to complete a process portfolio that includes 3-5 typed, revised, and edited MLA papers, reflective and low-stakes writing assignments, and at least one paper that demonstrates proper research techniques. All writing assignments must demonstrate and develop the writing process, critical thinking, and writing skills. Throughout the term, a variety of reading assignments and topics are introduced to develop interpretive and argumentative skills, while developing a critical understanding of well-crafted, professional prose.

- General Education Course

This course provides students with the knowledge and skills necessary to install, troubleshoot, and upgrade software and hardware components, and to maintain and replace parts for PCs. Students learn how to handle system components properly, use hardware and software diagnostics tools to troubleshoot problems, and fix or replace the failed components. Proper techniques to assemble and disassemble a microcomputer system are also covered. Successful completion of this course prepares students to take the CompTIA (Computing Technology Industry Association’s) A+ certification exam and other industry-relevant  certification exam(s).

Provides students with experience with two productivity tools used extensively in business: Microsoft Excel and Microsoft Access. Students will learn advanced spreadsheet features available in Microsoft Excel, and will learn advanced database concepts in Microsoft Access. Students will develop the skills needed to pass the Microsoft Office Specialist examination for Microsoft Access and the Microsoft Office Specialist Expert examination for Microsoft Excel.

This course details the study of the five phases of the System Development Life Cycle (SDLC), and the systems analysis toolkit, which shows the importance of communications, economic analysis, and project-planning skills with current technologies across all phases of the SDLC. An in-depth understanding of how information systems support business requirements in today’s intensely competitive environment is also studied. Several real-world projects are assigned to students on an individual basis and as a member of a systems development team, which allows students to apply their knowledge and skills to act as systems analysts and develop an information system for various realistic problems in a typical business organization.

This course studies relational database design concepts using the entity-relationship model and database management using MySQL. Students are exposed to the major objects such as tables, indexes, views and database design topics such as data normalization. Students will learn how to create and maintain a database as well as perform simple queries using Structured Query Language (SQL). Students will use a database management software package to complete several database projects.

This course prepares students for effective public speaking presentations. Students research, organize, write, and deliver a variety of speeches designed to inform, persuade, motivate, and entertain in diverse public settings.

Supportive lab services are available to support students for the mastery of the art of public speaking.  The lab will provide opportunity for engagement, one-on-one coaching, mentoring and tutoring that will foster innovations in speaking publically, professionally and personally.  Materials used inthe lab will be comprised of the OER textbook and supplemental materials found on the Libguides.  

This course introduces the various fields of business study. Topics include economic systems, small business development, forms of U.S. businesses, management, marketing, accounting, finance, banking, and ethics. It prepares for higher-level business studies and is excellent for non-business majors who wish to gain an introduction to financial and economic survival leading to successful financial planning.

This course presents and analyzes particular emerging technologies and their potential applications, including the opportunities and challenges of managing these technologies and their impact on business and society, ensuring that productivity and technical risks are appropriately managed, and preparing them for the challenges of leadership.

This course introduces communication skills required to be a successful technical support specialist. Students will learn how to conduct in-person, phone and virtual technical support, while also learning how to write technical documentation, conduct user training, create training videos and use helpdesk ticketing software effectively.

This course provides students with the knowledge and skills necessary to plan, install, and configure a Client Operating System. Students learn to perform day-to-day administration tasks such as managing user accounts, groups, and policies, as well as printing services. Students also learn how to use the desktop interface and tools necessary for implementing and configuring an industrial-strength Client OS, which administers small or large networks. Successful completion of this course prepares students to take the appropriate Industry Certification exam.

Cross listed as GD 294.

This course gives students the opportunity to work as an intern in an approved position in their chosen major and specialization. Students will work at a job site for 90 hours over the course of the semester, spread out over 8-10 weeks. Acceptance is not guaranteed; students must show a strong academic history (both in the major and outside), strong interpersonal skills, and have a history of reliability and integrity in the classroom. Students will be required to attend a pre-semester workshop, so early registration is critical to placement. Coursework will include a resume, weekly reports, a LinkedIn profile, and a post-internship presentation. Supervision is provided by the College through on-the-job visits and individual progress review sessions.Prerequisite: 30 College credits (with 12 creditsin CIS/GD courses).