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Help Desk Operation

Help Desk Operation

Course Code: CSC-127

Course Description : This course introduces students to the computer help desk field and the concepts and procedures needed to run a successful computer help desk. Experience is gained in help desk roles, processes, tools, performance measures and settings through hands on exercises. Computer help desk careers, certifications and resources are also presented. Students will use a technical knowledge base.

Department Description : Accounting, Business and Legal Studies

  • Credit: 3 - 0
  • Lecture Hours: 3
  • Lab Hours: 0



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