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Business and Computer Science

Help Desk Customer Service

Course Code: CSC-126

Course Description : This course covers essential customer service skills needed by a computer help desk attendant in a hands-on setting. The roles, processes and events in the field of customer service are practiced. An overview of customer service is included, as well as specific skills including telephone, writing and conflict resolution.

Department Description : Accounting, Business and Legal Studies

  • Credit: 3 - 0
  • Lecture Hours: 3
  • Lab Hours: 0

Prerequisites:

ENG-121 and CSC-105 or CSC-106

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